Please allow processing of 2-5 business days from purchase for orders to be shipped.
‘PRE-ORDER’ items have longer processing times, usually about 3-4 weeks but may vary slightly depending on items.
Please note that order processing times may be longer during sale events and holidays.
Rates are calculated at checkout and vary depending on your delivery location.
We will not be held accountable for any lost or stolen packages. We strongly recommend shipping with signature.
Shipment via DHL will automatically have signature.
Shipping fees are non-refundable. Customers are responsible for return shipping costs and we do not provide return shipping labels.
Please note that some countries may impose duties and taxes on shipments crossing international borders. The fees vary between countries and we have no control of them. Customers will be responsible for those charges.
Order not delivered
We aim at delivering orders within the estimated time. However, we cannot be held responsible for any delays caused by the shipping company or customs clearance of the destination country.
If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days or contact the shipping company.
If after contacting the shipping company, you still need assistance with your order, feel free to contact us at firstname.lastname@example.org with your order number in the subject line and we will gladly assist you.
REFUSED DELIVERIES & UNDELIVERABLE ADDRESSES
***Refused deliveries by the customer at the time of delivery or returned due to an "un-deliverable" address will be assessed a handling fee which will be deducted from any refund if requested.***