CAREFULLY READ OUR RETURN/EXCHANGE POLICY PRIOR TO SUBMITTING A RETURN/EXCHANGE REQUEST.
How do I make a return?
To begin the return process, click the link below:
You will receive an email confirmation for your return.
For United States returns ONLY
Please mail your package to our Return Center:
2045 NIAGARA FALLS BLVD STE 4
NIAGARA FALLS, NY 14304-1675
For all Other returns, please mail your package to:
PO BOX 40020 TAUNTON GARDEN, WHITBY, ON, L1R 0G2, CANADA
All returned items MUST be in their ORIGINAL STATE and will be inspected upon receipt.
How many days do I have to make a return?
You have 30 days from the delivery date to submit your return request. If we receive your return request after 30days, unfortunately we will not be able to process your return.
Can I get my money back?
We do not offer refund unfortunately. Only store credit will be issued.
Route App (Shipping protection) costs are non-refundable. Shipping costs are non-refundable. Shipping costs will only be refunded if there is an error with the order.
What items are returnable?
Most clothing and accessories (except earrings and necklaces) are returnable within 30 days of the delivery date.
Items must be unwashed and unworn with tags attached and original packaging. All items MUST be returned in protective packaging to reduce damage during handling. Damaged returns will NOT be accepted. Please note that shipping and handling fees are not refundable.
We do not provide free return shipping labels. Return shipping postage is the sole responsibility of the customer. We will cover the cost of sending the exchange item to you. Please provide a confirmation or a tracking number when sending your unwanted item back to us.
If you receive the wrong item or a faulty product we will cover the return cost.
For all returns, we recommend using a trackable shipping service.
***Refused deliveries by customers at the time of delivery or returned packages due to an "undeliverable" address will be assessed a handling fee which will be deducted from any store credit if requested.***
We cannot guarantee the items you want will still be available by the time your returned items are received and processed. We can only offer an exchanges if the item is still available or issue a store credit/a discount equivalent to your total amount (minus shipping cost) once your return is received and approved. You'll be able to use this toward another order.
How soon will I receive my store credit?
Return processing time is usually 7 business day but could be longer during peak seasons.
Please allow 7 business days to process your return and issue the store credit. Store credit never expires.
Only store credit will be issued.
Please note that prices for our products are subject to change without notice. Prices may change according to demand, inventory, and promotions. We are not able to refund or credit the difference between your purchase price and the current price available.
Still have questions? Email us at firstname.lastname@example.org with you full name, order number and we will get back to you shortly.
By making a purchase on www.kejeodesigns.com you agree to this return policy.