Returns/Exchanges

CAREFULLY READ OUR RETURN/EXCHANGE POLICY PRIOR TO SUBMITTING A RETURN/EXCHANGE REQUEST.

Our policy lasts 30 days. If 30 days have gone by since your delivery date, unfortunately we can’t process your return request.
Items must be received back at our return address within 30 days of delivery date to receive a store credit.

If we receive an item after 30 days have passed, you will be charged a 50% restocking fee.

To be eligible for a return and store credit, your item must be unused and in the same condition that you received it. Items must be unworn, unaltered and unwashed. All items must also be in their original packaging (including all paperwork and accessories).

Return Process

To begin your the return process, click the link below:

GO TO OUR RETURN PORTAL

You will receive an email confirmation for your return.

Our return address is: 

PO BOX 40020 TAUNTON GARDEN, WHITBY, ON, L1R 0G2, CANADA

All returned items MUST be in their ORIGINAL STATE and will be inspected upon receipt.

Shipping

We do not provide free return shipping labels. Please note you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Shipping costs will only be refunded if there is an error with the order.

We recommend using a trackable shipping service or purchasing shipping insurance.

Return processing time is usually 7 business day but could be longer during peak seasons.

We do not accept returns on clearance/final sale items for refunds. 

***Refused deliveries by the customer at the time of delivery or returned due to an "undeliverable" address will be assessed a handling fee which will be deducted from any refund if requested.*** 

 Refunds

We do not offer refund unfortunately.

Shipping costs are non-refundable. Shipping costs will only be refunded if there is an error with the order.

Exchange & Store Credit

We cannot guarantee the items you want will still be available by the time your returned items are received and processed. We can only offer an exchanges if the item is still available or issue a store credit/a discount equivalent to your total amount (minus shipping cost) once your return is received and approved. You'll be able to use this toward another order.

Please allow 7 business days to process your return and issue the store credit. Store credit never expires.

Sale/Clearance items

We do not accept returns on clearance items (final sale). If we received them, a store credit will not be issued. 

Defective/Missing/Wrong/Damaged item

If you received a damaged, defective or the wrong item, or if any item of your order is missing upon delivery, please contact us within 24 hours of receiving your package at info@kejeodesigns.com

Cancellation

Contact us within 24 hours to cancel your order.

Price Changes

Please note that prices for our products are subject to change without notice. Prices may change according to demand, inventory, and promotions. We are not able to refund or credit the difference between your purchase price and the current price available.