CAREFULLY READ OUR RETURN/EXCHANGE POLICY PRIOR TO SUBMITTING A RETURN/EXCHANGE REQUEST.
Our policy lasts 14 days. If 14 days have gone by since your delivery date, unfortunately we can’t offer you a refund.
If we receive an item after 30 days have passed, you will be charged a 50% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. Item must be unworn, unaltered and unwashed. All items must also be in their original packaging (including all paperwork and accessories).
Return Process
To complete your return, we require a receipt or proof of purchase. Please submit your return request to info@kejeodesigns.com. In the subject line please indicate “Return Request” with your order number and details.
You will receive an email confirmation for your return. **Only approved returns will be accepted and processed**
All returned items MUST be in their ORIGINAL STATE and will be inspected upon receipt.
We do not provide free return shipping labels. Please note you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Shipping costs will only be refunded if there is an error with the order.
We recommend using a trackable shipping service or purchasing shipping insurance.
Return processing time is usually 5 business day but could be longer during peak seasons.
We do not accept returns on clearance/final sale items for refunds. You will be charged a 50% restocking fee if we received them.
***Refused deliveries by the customer at the time of delivery or returned due to an "undeliverable" address will be assessed a handling fee which will be deducted from any refund if requested.***
Refunds (if applicable)
Shipping costs are non-refundable. Shipping costs will only be refunded if there is an error with the order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Returns for refund will be processed within 5-7 business days of receiving the item, however credit or debit card refunds may take up to 10 business days for your bank to complete the transaction.
If your return is NOT approved, we will notify you of the rejection by email and a store credit or discount toward another order will be offered instead.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank or credit card company as it may take some time before your refund is officially posted.
If after following the step above you still have not received your refund, please contact us at info@kejeodesigns.com
Sale/Clearance items
Only regular priced items may be refunded. Unfortunately sale/clearance items are final sale items are not refundable.
Exchange & Store Credit
We cannot guarantee the items you want will still be available by the time your returned items are received and processed. Therefore, we do not offer exchanges.
However, we will gladly offer a store credit or a discount equivalent to your refund amount that never expires once your return is received. You'll be able to use this toward another order.
Defective/Missing/Wrong/Damaged item
If you received a damaged, defective or the wrong item, or if any item of your order is missing upon delivery, please contact us within 24 hours of receiving your package at info@kejeodesigns.com
Cancellation
Contact us within 24 hours to cancel your order.
Price Changes
Please note that prices for our products are subject to change without notice. Prices may change according to demand, inventory, and promotions. We are not able to refund or credit the difference between your purchase price and the current price available.
