Return portal is not accessible
The return portal is disabled and not accessible at this time.
To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
- If 30 days have gone by since your delivery date, unfortunately we can’t process your return request
Free gifts or promotional items are not returnable!
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable.
- You are responsible for the charges of the return shipping
How soon will I get my refund/exchange?
- We do not offer refund unfortunately.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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Shipping costs are non-refundable. Shipping costs will only be refunded if there is an error with the order.
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We cannot guarantee the items you want will still be available by the time your returned items are received and processed. We can only offer an exchange if the item is still available or issue a store credit/discount equivalent to your total amount (minus shipping cost) once your return is received and approved. You'll be able to use this toward another order.
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Please allow 7 business days to process your return and issue the store credit. Store credit never expires.